Privacy Policy

Heritage Resort Bikaner

Last Updated: 01-01-2025

Heritage Resort Bikaner (“Heritage Resort Bikaner”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, making a reservation, contacting us, or using our services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information obtained through our website and related services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide Directly

When you make an enquiry, reservation or otherwise communicate with us, we may collect:

• Full name

• Mobile/telephone number

• Email address

• Postal or billing address

• Check-in and check-out dates

• Number of guests

• Room or accommodation preferences

• Special requests or requirements

• Payment and transaction-related information

• Information provided through contact or enquiry forms

• Any other information you voluntarily provide to us

Where required for hotel check-in, applicable laws and regulations may also require us to collect identification and travel-related information.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website or source

• General website usage information

• Cookies and similar technologies

This information may be used to understand website usage, maintain website security, troubleshoot technical issues and improve our website and services.

3. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

• Processing and managing room reservations.

• Responding to enquiries and requests.

• Communicating with guests regarding their reservations.

• Providing accommodation and hospitality services.

• Processing payments and related transactions.

• Managing check-in and check-out requirements.

• Responding to special requests.

• Providing information about our services, facilities, packages and experiences.

• Improving our website, services and guest experience.

• Maintaining website security and preventing fraudulent or unauthorized activity.

• Complying with applicable legal, regulatory and governmental requirements.

• Maintaining business, accounting and operational records.

• Handling complaints, disputes or other service-related matters.

Where required by applicable law, we will obtain consent before processing personal information for purposes that require consent.

4. Reservations & Payment Information

When you make a reservation through our website or another booking channel, information necessary to process and manage the reservation may be collected.

Where payment services are provided through a third-party payment gateway, your payment information may be processed directly by that payment service provider in accordance with its own privacy policy and terms.

Heritage Resort Bikaner does not intend to unnecessarily retain complete payment-card information when it is not required for our business or legal purposes.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide a better browsing experience.

Cookies may be used to:

• Enable essential website functionality.

• Remember preferences.

• Understand how visitors use our website.

• Improve website performance.

• Measure the effectiveness of marketing campaigns.

• Support analytics and website security.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Where legally required, applicable consent mechanisms may be provided for non-essential cookies.

6. Analytics & Website Services

We may use third-party analytics, advertising, hosting, booking, payment or website-support services.

These service providers may process certain information on our behalf to provide their respective services.

Examples may include:

• Website analytics providers

• Online booking and reservation platforms

• Payment service providers

• Website hosting providers

• Email and communication service providers

• Security and fraud-prevention providers

• Digital marketing platforms

Third parties are expected to process information in accordance with applicable contractual, legal and privacy requirements.

7. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send information about:

• Special offers

• Hotel packages

• Events

• Seasonal promotions

• Resort services

• Other relevant updates from Heritage Resort Bikaner

You may request to stop receiving promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Stopping marketing communications will not affect essential communications relating to an existing reservation or service.

8. Sharing of Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Payment processors

• Reservation and booking service providers

• Technology and hosting providers

• Website and IT service providers

• Communication and email service providers

• Analytics and marketing service providers, where applicable

• Professional advisors and service providers

• Government authorities, regulators or law-enforcement agencies where required or permitted by law

Information may also be shared where necessary to protect the rights, safety, property or security of Heritage Resort Bikaner, our guests, employees or other persons.

9. Legal & Regulatory Requirements

We may collect, use, retain or disclose personal information where necessary to:

• Comply with applicable laws and regulations.

• Meet government or regulatory requirements.

• Fulfil legal reporting obligations.

• Respond to lawful requests from authorities.

• Protect against fraud or unlawful activity.

• Establish, exercise or defend legal claims.

10. Data Security

We take reasonable and appropriate measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.

However, no website, online transaction or electronic communication can be guaranteed to be completely secure.

Guests are responsible for taking reasonable precautions when sharing information online and should avoid sending sensitive information through unsecured communication channels unless specifically requested by the resort.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing hotel and reservation services.

• Maintaining business and financial records.

• Meeting legal, tax, accounting and regulatory requirements.

• Resolving disputes and enforcing agreements.

• Protecting our legitimate business interests.

The period of retention may vary depending on the type and purpose of the information and applicable legal requirements.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of personal information where applicable.

• Withdraw consent where processing is based on consent.

• Request information regarding how your personal information is processed.

• Raise a concern or grievance regarding the processing of your personal information.

Certain rights may be subject to legal or regulatory limitations.

Requests may be submitted using the contact details provided below.

13. Withdrawal of Consent

Where we process your personal information based on consent, you may withdraw that consent by contacting us through the details provided in this Privacy Policy.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

In certain circumstances, withdrawing consent may affect our ability to provide particular services where the information is necessary for providing those services.

14. Children’s Privacy

Our website and services are primarily intended for general hotel and travel-related use.

We do not knowingly request unnecessary personal information from children.

Where information relating to a child is required for a reservation or stay, such information should be provided by or with the involvement of the child’s parent, guardian or other authorized adult, as applicable.

15. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, social media platforms or other external services.

These third-party websites operate independently and may have their own privacy policies and terms.

Heritage Resort Bikaner is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

16. International Data Transfers

Some service providers used by Heritage Resort Bikaner may process or store information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual or organizational safeguards, where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically for the latest information about our privacy practices.

18. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Heritage Resort Bikaner
Post Box No. 33,
9 Kms. Milestone, Jaipur Road,
Bikaner – 334001, Rajasthan, India

Phone: +91 8003192393 – 97
Email: reservations@heritageresortbikaner.com

For privacy-related requests, please include sufficient information to help us identify your request and, where applicable, your reservation or enquiry.

19. Grievance Handling

If you have a concern regarding the processing of your personal information, you may first contact us using the contact details above.

We will review and address privacy-related requests and grievances in accordance with applicable law and our internal procedures.

Privacy Contact:
Heritage Resort Bikaner
Email: reservations@heritageresortbikaner.com

By using this website, you acknowledge that you have read and understood this Privacy Policy and the manner in which your personal information may be processed as described above.